Friendly, in-home & remote help for all your technology problems.
Having trouble with your computer, phone, Wi-Fi, TV or other technology? We provide friendly, patient help, across the North West UK, either in your own home, or remotely where appropriate, without the jargon.
Based in Liverpool • Home visits across Merseyside and beyond
How can we help you?
Computers & Laptops
Help with slow or troublesome computers, software problems, updates, viruses and security, installing programs, setting up new computers, transferring files and photos, backups, storage problems and general Windows or Mac help.
Phones & Tablets
Setting up new phones and tablets, transferring contacts and photos, installing and using apps, email and account setup, passwords, cloud storage, device settings, accessibility features and help getting everything working the way you want it.
Wi-Fi & Internet
Help with slow or unreliable Wi-Fi, poor signal around the home, broadband and router problems, connecting new devices, Wi-Fi extenders and mesh systems, changing providers or routers, and getting everything reliably connected.
TVs & Streaming
Setting up Smart TVs, Freeview and streaming services, Fire TV, Roku and other streaming devices, soundbars and speakers, connecting equipment, sorting out remotes, picture and sound problems, and helping you make sense of all those inputs and menus.
Printers & Email
Setting up printers and scanners, connecting them to computers, phones and Wi-Fi, fixing printing and scanning problems, setting up email accounts, recovering access, organising email and dealing with common sending, receiving and attachment problems.
Smart Home & More
Help setting up and connecting video doorbells, security cameras, smart speakers, smart plugs, lighting and other connected devices. Plus help with other household technology that doesn't neatly fit into a category. If it has buttons, a screen, an app or connects to Wi-Fi, there's a good chance we can help.
Whatever your digital problem, we can help.
How Our Service Works
Call or text
Tell us what’s going wrong, what you’d like to set up, or simply what you’re trying to achieve. You don’t need to know the technical terms or understand what’s causing the problem. Just tell us what’s happening and we’ll take it from there.
We'll assess the problem
We’ll talk through what you need and ask a few simple questions to understand the problem. Where possible, we’ll give you an idea of what’s involved, how we can help and the likely cost before any work begins.
In-Home or Remote Support
Some computer and software problems can be resolved quickly and securely through remote support. When hands-on help is needed, we’ll arrange a convenient time to visit you at home and deal with the problem in person.
We'll get it sorted
We’ll work to resolve the problem, get your technology working properly and make sure you’re comfortable using it afterwards. We’ll explain what we’ve done in plain English and answer any questions before we finish.
Our Simple
Straight-Forward Pricing
Free, no-obligation assessment by phone or text.
About North West Tech Help
Northwest Tech Help was created to make everyday technology less frustrating. Our service is built on more than 25 years of professional experience with computers, software and digital technology, together with extensive practical experience troubleshooting, setting up and solving the everyday technology problems that crop up at home.
We also have real-world experience providing one-to-one technology support in people's homes, including helping those who may be less confident with digital devices. We know that good tech support isn't just about knowing how something works. It's about listening, understanding what someone is trying to achieve, and explaining the solution in clear, everyday language. Whether we're helping remotely or visiting you at home, we'll take the time to understand the problem and find a practical solution that works for you. There's no expectation that you should know the terminology or be able to explain exactly what's gone wrong.
That's what we're here for. And if you'd like to understand what we've done or learn how to do something yourself next time, we're always happy to show you.
✓ Experienced & knowledgeable - More than 20 years of professional experience working with computers, software and digital technology.
✓ Local & independent - Based in Liverpool, providing friendly support across Merseyside and beyond.
✓ DBS checked & experienced in home support - Additional reassurance when inviting us into your home, backed by practical experience providing one-to-one technology support.
✓ Patient & approachable - No jargon, no silly questions and no expectation that you should already know how something works.
✓ Practical & honest - Our priority is solving the problem you actually have and recommending what you genuinely need, not selling unnecessary products or services.
Why choose us?
Technology help on your terms
Whether you prefer someone sitting alongside you or simply want a problem fixed without waiting for a visit, we'll provide support in the way that makes most sense for you. Our aim is to make getting help straightforward, comfortable and secure.
Help in your own home.
There's no need to unplug equipment, carry a computer to a shop or try to explain how everything is connected. We can see your technology in the environment where you actually use it, which often makes problems easier to understand and solve.
Your privacy stays in your own hands.
During a home visit, you can see exactly what we're doing and remain in control of your devices. There's normally no need to tell us your passwords. When a password or other sensitive information is required, you can enter it yourself without sharing it with us. Your personal files, accounts and information stay where they belong.
Secure remote support when it makes sense.
Many computer and software problems don't require a home visit at all. With your permission, we can provide secure remote assistance while you remain at your computer and can see what's happening on screen. You stay in control of the session and can end the connection at any time.
Local, personal support.
We're an independent Liverpool-based service, not an anonymous call centre or a different technician every time you need help. We'll take the time to understand the problem, explain what we're doing in plain English and help you feel confident that everything has been left working properly.
You choose how you'd like us to help.
At home when hands-on help is best.
Remotely when it's quicker and more convenient.
Either way, you're always in control.
Need a little help? Get in touch.
You don’t need to know exactly what’s wrong, what it’s called or what kind of help you need. Just tell us what’s happening, what isn’t working, or what you’re trying to do, and we’ll take it from there.
Whether it’s something we can resolve remotely, a problem that needs a home visit, or you’re simply not sure where to start, we’ll talk through the options and recommend the most practical way to help.
Call, text or email us for a free, no-obligation assessment. There’s no pressure to book and no technical jargon to decipher.
